After all of the paperwork and planning, your Clayton Built® home has been finally delivered and installed. The Clayton team is on a mission to provide you with a housing option to last a lifetime, and with that, we understand that things can happen. This is why we provide a standard one-year limited manufacturer’s new home warranty.
Trust me, we know warranties can get confusing. What’s covered under your warranty? Who should you reach out to for specific warranty requests? How do you go about registering your home’s warranty? Or, maybe you’re simply wondering what a home warranty is. Regardless of your question, we’re going to break it down for you in an easy-to-follow guide filled with everything you need to know about your Clayton home warranty.
What is a Clayton One-Year Limited Home Warranty?
In order to understand everything you need to know about a manufacturers home warranty, you have to start by knowing what it is, right? We build our manufactured homes to meet the Manufactured Home Construction and Safety Standards, sometimes called the HUD Code because it is a federal building code issued by the U.S. Department of Housing and Urban Development. Our modular homes are built to meet the requirements of the International Residential Code® issued by the International Code Council® as well as applicable state and local building codes. When you buy a Clayton Built® home, we will use the HUD Code or modular home building code requirements to create our standard manufacturer’s one-year limited warranty.
Let’s break that down. In order to ensure your home meets all applicable building codes, we have created a limited warranty that affirms the home’s, plumbing, heating and electrical systems, and all appliances and equipment installed by us, are free from defects in materials and workmanship, and comply with appropriate building codes. So, if you’re just moving into your new home and you notice any issues with these items, let us know in writing! Just make sure to review the terms of your limited home warranty to understand what types of defects are included and excluded.
How Long Does This Warranty Cover Your Home?
Your limited warranty typically begins on the date your home is installed on your property. In order to give you plenty of time to make a request about any potential defects that are covered by your warranty, our standard limited warranty lasts one year from the installation date.
Keep in mind that depending on which home building facility built your home and which home center you purchased it from, you may have the option of purchasing an extended warranty. This means some facilities and home centers may be able to offer you a 5-year or even 10-year extended warranty, which you can purchase from an independent, third party warranty company. If you want to know more about these extended warranties, talk with your local home center consultant about what’s available in your area.
What is Covered Under Your Home Warranty?
OK, now that we have an idea of what a warranty is and when the manufacturer’s limited warranty begins and ends, let’s get into what the warranty typically covers. Our limited warranty covers several types of defects that could occur in your home, but it does have some exclusions. For complete details, we recommend that you read the limited warranty located in your Homeowner Manual.
Your limited warranty usually covers:
- Defects that were present at the time the home was manufactured.
- Defects in materials or workmanship of the home, including in the plumbing, heating and electrical systems.
- The limited warranty will cover appliances and accessories manufactured by a third party only for defects resulting from improper installation. Any defects unrelated to installation are covered by the appliance manufacturer.
If the home building facility is provided with written notice of the defect during the limited warranty period and the defect is covered by the limited warranty, the building facility will repair or replace the component in which the defect appears.
Your limited warranty will not cover:
- Defects in accessories such as sheds, awnings, carports, etc., that are constructed by third parties.
- Defects in additional structures that are attached to the home such as decks and porches.
- Damage from normal deterioration due to wear and exposure.
- Damage caused by abuse, negligence, misuse, accidents or natural disasters.
See your limited warranty for a complete list of exclusions.
What about other items that fall outside of the limited warranty?
Often, appliance manufacturers have warranties that will cover your appliances, but make sure to register them separately from your home warranty to ensure the appliance manufacturer covers any potential defects or malfunctions.
On top of ensuring the systems of your home are defect free, Clayton will repair cosmetic damage or imperfections that are present at the time the home is delivered. While cosmetic damage and imperfections are not covered by the limited warranty, Clayton will repair them as long as you provide written notice of the damage within the first 30 days after your home is installed at the home site.
How Do You Make a Warranty Request?
We’ve gotten through all the information you need to know about your warranty, now let’s talk about how to file a warranty claim. First, you’ll need to locate your warranty card. This is a document that holds important information regarding your warranty. Your home center will work with you to register this card as soon as you move into your home and make sure it contains accurate information like your contact information, home address, the retailer from which you bought the home, model number, manufactured date, wind zone, roof load zone and more.
After you’ve located your registered warranty card, you can call the home center you purchased your home from or the home building facility that built your home. Our home consultants will gladly help you file a written repair request with the home building facility. Make sure to tell your home consultant the repair you need and they will help you locate the appropriate parties to schedule a service call. If your request is an emergency, they can point you in the right direction to get your request taken care of in a timely manner.
If the claim you need to make is regarding an appliance, defects associated with installation are covered under your limited one-year new home warranty. Because your warranty coverage is limited to defects resulting from improper installation by the manufacturer, you should contact the appliance manufacturer directly regarding any damage to the appliance.
The appliance warranty information is in your house pack and/or the USB drive inside of your house pack. You can also find direct phone numbers for each appliance manufacturer on the flap of the house pack or on the magnet of your refrigerator door. Damages may be covered by your appliance manufacturer’s warranty, which is different than the home warranty you have with Clayton.