Multi-State Notice at Collection and Privacy Policy
This Multi-State Notice at Collection and Privacy Policy ("Privacy Disclosure") is provided at or before the point of collection, and explains how Clayton Homes, Inc. and its subsidiaries and affiliates ("Clayton", "Company", "us", "our", or "we") collect, use, disclose, sell, share, and/or retain personal information ("Information Practices") subject to applicable U.S. state privacy laws.
Certain states provide specific rights to their residents as listed below. While we will attempt to respond to a request from any U.S. resident, we reserve the right to deny requests if allowed under applicable law. Unless you are a California resident, any rights that may be available in your state are not afforded to you under this Privacy Disclosure while you are operating in your commercial or employment capacity.
The terms used in this Privacy Disclosure shall have the same or similar meaning as those terms in each of the applicable state's laws, or the closest approximation of such terms.
If you are a consumer or customer of personal, family, or household financial products or services from us, please review our Financial Privacy Notice.
If you are a California resident who has interacted with us in an employment or job applicant capacity, please review our CA Employee Notice at Collection and Privacy Policy.
Privacy Disclosure
The purpose of this privacy disclosure is to provide you with a comprehensive description of our online and offline practices regarding our Information Practices. You have certain rights to control the use of your personal information. This privacy policy describes your rights as it relates to our Information Practices as to your personal information and how you can exercise those rights.
The following table includes disclosures for the preceding 12 months of: categories of personal information we have collected about consumers, the categories we have disclosed for a business purpose, and categories of third parties with whom we shared the personal information during that period.
The following notice identifies the categories of personal information to be collected from you and the purposes for which the personal information will be used, including whether that information is sold or shared for the purposes of cross-context behavioral advertising (e.g., targeted advertising).
General Personal Information
| Category | In the preceding 12 months this category was: | Business or Commercial Purpose for Collection, Use, Processing & Disclosure | Categories of third parties to whom the information was disclosed |
| Collected and Disclosed | |||
| Identifiers |
| To fulfill or meet the reason for which the information is provided For our internal operation purposes For auditing relating to consumer transactions including compliance with regulations Fraud and security detection, investigation, and resistance Debugging to identify and repair errors Short-term data use for the current interaction that is not used to build a profile Servicing transactions and accounts (e.g., customer service, maintaining and servicing accounts, customer verification, payment processing) and providing services on behalf of business or service provider (e.g., financing, advertising or marketing, analytics) To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. Undertaking internal research for technological development and demonstration Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us. To share the personal information with service providers to carry out other business purposes. | Cloud storage providers Payment processors Web analytics and advertising providers Web hosting service providers E-mail distribution service providers Help Desk service providers Financial and accounting service providers Cybersecurity service providers Logistics and planning tool providers Customer relationship management tool providers Property preservation and inspection services Home construction contractors Home repair providers Home warranty service providers Customer Survey Solutions Identity & Authentication Service Providers |
| Personal Information Categories from Cal. Civ. Code § 1798.80(e) |
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| Characteristics of California or Federal protected Classifications |
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| Commercial Information |
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| Biometric Information |
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| Internet or Other Similar Network Activity |
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| Geolocation Data |
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| Sensory or Surveillance Data |
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| Profile Data |
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Business or Commercial Purpose for Collection & Disclosure To fulfill or meet the reason for which the information is provided For our internal operation purposes For auditing relating to consumer transactions including ad impressions and compliance with regulations Fraud and security detection, investigation, and resistance Debugging to identify and repair errors Short-term data use for the current interaction that is not used to build a profile Servicing transactions and accounts (e.g., customer service, maintaining and servicing accounts, customer verification, payment processing) and providing services on behalf of business or service provider (e.g., financing, advertising or marketing, analytics) To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. Undertaking internal research for technological development and demonstration Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us. To share the personal information with service providers to carry out other business purposes. | |||
Categories of third parties to whom the information was disclosed Cloud storage providers Payment processors Web analytics and advertising providers Web hosting service providers E-mail distribution service providers Help Desk service providers Financial and accounting service providers Cybersecurity service providers Logistics and planning tool providers Customer relationship management tool providers Property preservation and inspection services Home construction contractors Home repair providers Home warranty service providers Customer Survey Solutions Identity & Authentication Service Providers |
We do not collect: professional or employment related information or education information outside of an individual acting in their commercial or employment-related context or under this policy.
Notice of Sale and/or Share
Our use of tracking technologies may be considered a sale or sharing with third parties for cross-context behavioral advertising (e.g., targeted advertising) under applicable state law. You can opt-out of being tracked by these third parties by clicking the "Do Not Sell or Share My Personal Information" link and selecting your preferences. Please note that this link provides opt-out rights under all applicable state laws, also known as "opt-out rights" or "personal data use opt-out".
Please note that we sell/share IP address, device type and characteristics, unique device identifiers, internet or other similar network activity, and geolocation data to web analytics providers and advertising partners unless you opt-out of that sell/share.
Sensitive Personal Information
Unless otherwise allowed by applicable state law, we will only collect certain types of sensitive personal information with your consent. We do not use or disclose the below sensitive personal information for purposes other than those business purposes specifically enumerated under applicable state law, including California. As a result, we do not offer a right to limit our use or disclosure of these categories of sensitive personal information.
| Category | In the preceding 12 months this category was: | Business or Commercial Purpose for Collection, Use, Processing & Disclosure | Categories of third parties to whom the information was disclosed |
| Collected and Disclosed | |||
| Social Security Number, Driver's License, State Identification Card, or Passport Number |
| To fulfill or meet the reason for which the information is provided For our internal operation purposes For auditing relating to consumer transactions including compliance with regulations Fraud and security detection, investigation, and resistance Debugging to identify and repair errors Short-term data use for the current interaction that is not used to build a profile Servicing transactions and accounts (e.g., customer service, maintaining and servicing accounts, customer verification, payment processing) and providing services on behalf of business or service provider (e.g., financing, advertising or marketing, analytics) To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. Undertaking internal research for technological development and demonstration Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us. To share the personal information with service providers to carry out other business purposes. | Cloud storage providers Payment processors Web analytics providers Web hosting service providers E-mail distribution service providers Help Desk service providers Financial and accounting service providers Cybersecurity service providers Logistics and planning tool providers Customer relationship management tool providers Property preservation and inspection services Home construction contractors Home repair providers Home warranty service providers Customer Survey Solutions Identity & Authentication Service Providers |
| Account log-in, financial account, debit card, or credit card number when provided with any required security or access code, password, or credentials allowing access to an account |
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| Precise geolocation |
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| Racial or ethnic origin, or religious or philosophical beliefs |
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| Biometric data for the purpose of uniquely identifying an individual |
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Business or Commercial Purpose for Collection & Disclosure To fulfill or meet the reason for which the information is provided For our internal operation purposes For auditing relating to consumer transactions including compliance with regulations Fraud and security detection, investigation, and resistance Debugging to identify and repair errors Short-term data use for the current interaction that is not used to build a profile Servicing transactions and accounts (e.g., customer service, maintaining and servicing accounts, customer verification, payment processing) and providing services on behalf of business or service provider (e.g., financing, advertising or marketing, analytics) To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. Undertaking internal research for technological development and demonstration Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us. To share the personal information with service providers to carry out other business purposes. | |||
Categories of third parties to whom the information was disclosed Cloud storage providers Payment processors Web analytics providers Web hosting service providers E-mail distribution service providers Help Desk service providers Financial and accounting service providers Cybersecurity service providers Logistics and planning tool providers Customer relationship management tool providers Property preservation and inspection services Home construction contractors Home repair providers Home warranty service providers Customer Survey Solutions Identity & Authentication Service Providers |
We do not collect: other sensitive personal information under the applicable state laws.
Notice of Sale and/or Share
We do not sell/share any sensitive personal data.
The categories identified as collected in the tables above were collected from the following categories of sources:
You directly
Consumer data resellers
Marketing partners
Data analytics providers
Operating systems and platforms
Social networks
Retention Periods
We retain information for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above, unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.
What We Sell to Third Parties or Share with Third Parties for Cross-Context Behavioral Advertising and Right to Opt-Out
We have sold or shared with third parties for cross-context behavioral advertising (e.g., targeted advertising) personal information to third parties in the preceding 12 months as disclosed in the table below. We do not sell or share your sensitive personal information.
| Categories sold to or shared with Non-Service Providers over the last 12 months | Categories of Non-Service Providers to whom this category of personal information has been sold or shared |
| Identifiers | Analytics providers Advertising partners |
| Internet or Other Similar Network Activity | Analytics providers Advertising partners |
| Geolocation Data | Analytics providers Advertising partners |
We do not sell or share: other categories of personal information mentioned in the charts above.
The purpose of the notice of Right to Opt-Out is to inform you that you have the right to direct us to stop selling or sharing your personal information, which is called the "Right to Opt-Out."
You may exercise your Right to Opt-Out by: (1) clicking "Do Not Sell or Share My Personal Information" to use the interactive tool, or (2) submitting your request through an opt-out preference signal/universal opt-out mechanism (described further below in the section titled "Opt-Out Preference Signals/Universal Opt-Out Mechanism ").
Once you make an opt-out request, we will comply within 15 business days.
We do not have actual knowledge that we sell the personal information of minors under 16 years of age.
The rights afforded under this Privacy Disclosure apply solely to state privacy laws applicable to us.
Your Right to Know
Certain states provide the right to request that we disclose any of the following:
the categories of personal information we have collected about you
the categories of sources from which the personal information is collected
the business or commercial purpose for collecting, selling, or sharing with third parties for cross context behavioral advertising (e.g., targeted advertising)
the categories of third parties to whom we disclose personal information
Oregon residents may request a list of specific third parties, other than natural persons, to which we disclose personal information
A copy of the specific pieces of your personal information we have collected or processed
You can do this through a verified consumer request. That process is described below in the section "How to Exercise Your Rights."
Your Right to Request Correction of Inaccurate Personal Information
Certain states provide the right to request correction of inaccurate personal information maintained by us. We may request documentation from you to determine the accuracy of the information. If you provide us documentation either upon our request or through your own initiative, that documentation will only be used for the purpose of correcting your personal information and complying with our recordkeeping requirements.
As an alternative to correction, we may delete the inaccurate information if it does not negatively impact you or if you consent to this deletion. We reserve the right to deny this request if allowed under applicable law, or if we determine that the contested information is more likely than not accurate, based on the totality of circumstances. You can submit a correction request through a verified consumer request. That process is described below in the section, " How to Exercise Your Rights."
Your Right to Request Deletion of Your Personal Information
Certain states provide the right to request that we delete any of your personal information collected by us, subject to certain exceptions. You can do this through a verified consumer request. That process is described below in the section, "How to Exercise Your Rights."
There may be scenarios where we deny your deletion request. If that occurs, we will provide you with an explanation as to why we could not delete all or some of your personal information.
Right to Appeal
Certain states provide you the right to appeal our refusal to take action on, or respond to, a verified consumer request. Upon receipt of our denial or refusal to take action on, or to respond to, a verified consumer request, a consumer has 90 days to submit a request to appeal our decision by using the web form or by calling toll-free 877-353-6053. For those states, we will timely inform you in writing of any action taken or not taken in response of your request. We will also include a written explanation of the reasons for our decision.
Right to Opt-Out of Certain Profiling
You have the right to opt-out of our use of profiling when used to make decisions that produce a legal or similarly significant effect concerning you or your interactions with us. Currently, Company does not engage in such profiling.
How to Exercise Your Rights
You may exercise your rights, as applicable by state law, by submitting a verified consumer request to know information (and to receive your personal information in a portable format), to correct information, or for deletion.
The response to a request to know will provide the personal information we have collected and maintained about you, in a portable format, unless an exception under applicable state law applies. Please note that, depending on the applicable state law, we may not be required to provide personal information to you if you make multiple requests in a certain time period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
You can submit requests using the following web form or by calling toll-free 877-353-6053. Your request will be verified using information you provide as described on the web form. If you call 877-353-6053 you will be asked to provide the same information requested on the web form for verification purposes.If you submit a request that is not through one of the above designated methods or is deficient in some manner unrelated to verification, we will provide you with information on how to submit the request or remedy any deficiencies with your request.
Once we receive your verifiable consumer request, we will confirm receipt of the request within 10 business days, or as allowed under applicable law, describing our verification process. We will respond to your request within 45 calendar days, or as allowed under applicable law, if we are able to verify your identity. Requests for deletion will require a separate confirmation that you want your information deleted.
Requests to Know or Delete for Child Under the Age of 13: We do not knowingly collect information of minors under the age of 13.
Opt-Out Preference Signals/Universal Opt-Out Mechanism
Our use of tracking technologies may be considered a sale/sharing for targeted advertising under applicable state law. You can opt-out of being tracked by these third parties by clicking the "Do Not Sell or Share My Personal Information" link at the bottom of our website and selecting your preferences, or by broadcasting an Opt-Out Preference Signal/Universal Opt-Out Mechanism, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. Because the signal is browser-specific, you will need to broadcast subsequent signals if you are accessing our website through different online devices (e.g., computers, smartphones, tablets).
Your Right to Non-Discrimination for the Exercise of a Privacy Right
We will not discriminate against you for exercising any of your state privacy rights. However, we may still offer you certain financial incentives permitted under applicable state law, such as discounts, rewards, premium features, loyalty accounts, or club card programs that can result in different prices, rates, or quality levels.
Using an Authorized Agent to Submit a Request
California:Only you, or a natural person or a business entity registered with the Secretary of State to conduct business in California that you have authorized to act on your behalf, may make a verifiable consumer request related to your personal information, to opt-out of sale or sharing, or to limit the use or disclosure of your sensitive personal information. If you use an authorized agent, you may provide a power of attorney executed pursuant to California Probate Code sections 4000 to 4465. If a power of attorney that meets those provisions is not submitted, you will be required to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in the section "How to Exercise Your Rights," and directly confirm with us that you provided the authorized agent permission to submit the request. To submit authorized agent documentation, contact us at customeradvocacy@claytonhomes.com.
Other States:If you use an authorized agent, you may provide a power of attorney executed pursuant to applicable state law. If a power of attorney is not submitted, you may be required to provide commercially reasonable identification of your identity and evidence of your authorized agent's authority to act on your behalf. For example, you may need to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in the section "How to Exercise Your Rights," and directly confirm with us that you provided the authorized agent permission to submit the request, by contacting us at customeradvocacy@claytonhomes.com.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the website and update the notice&'s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Contact for More Information
If you have any questions or comments about this notice, the ways in which Clayton collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under applicable state law, please do not hesitate to contact us at:
Phone: 877-353-6053
Website: web form
Last Revised/Reviewed on: May 1, 2025