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Notice at collection and privacy policy for California Residents
Effective Date: January 1, 2023
Last Revised on: December 5, 2022
Last Reviewed on: December 5, 2022
Clayton Homes, Inc. and its subsidiaries (“Clayton”, “us”, “our”, or “we”) respect your privacy and are committed to providing a transparent Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California (“consumers” or “you”).
The purpose of this notice and privacy policy is to provide California residents, at or before the time we collect your personal information, with a comprehensive description of our online and offline practices regarding the collection, use, disclosure, retention, sharing, and sale of personal information and of the rights of consumers regarding your personal information:
Notice at collection
The purpose of this Notice at Collection is to provide you with timely notice, at or before the point of collection, about the categories of personal information to be collected from you and the purposes for which the personal information will be used, including whether that information is sold or shared.
General Personal Information
Do We collect? | Categories of Personal Information | Purposes for Collection | Retention Policy |
|---|---|---|---|
Identifiers: For example, a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers. |
| We retain your information during the time we have an ongoing relationship with you. Our internal uses and retention for personal information varies by department and certain business units. We retain your information as reasonably necessary and proportionate to the purpose for which each category of information was collected and will be processed. Records, or portions thereof may be deleted when there is no longer a legal, compliance, or business purpose to retain your information. We retain all personal information for at least 3 years and can retain certain information for as long as 10 years, which may be longer depending on the circumstances. | |
Personal Information Categories from Cal. Civ. Code § 1798.80(e): For example, a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | |||
Characteristics of CA or Federal Protected Classifications: For example, race, religion, national origin), age (40 and over), gender, sexual orientation, medical condition, ancestry, pregnancy (includes childbirth, breastfeeding and/or related medical conditions), familial status, disability, veteran status, or genetic information. | |||
Commercial Information: For example, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | |||
Biometric Information: For example, physiological, biological or behavioral characteristics, including an individual's deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. | |||
Internet or Other Similar Network Activity: For example, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement | |||
Geolocation Data: For example, information that can be used to determine a device's physical location | |||
Sensory or Surveillance Data: For example, audio, electronic, visual, thermal, olfactory, or similar information that can be linked or associated with a particular consumer or household | |||
Profile Data: For example, inferences drawn from personal information to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
Sensitive Personal Information
Do We collect? | Categories of Sensitive Personal Information | Purposes for Collection | Retention Policy |
|---|---|---|---|
Social Security Number, Driver's License, State Identification Card, or Passport Number |
| We retain your information during the time we have an ongoing relationship with you. Our internal uses and retention for personal information varies by department and certain business units. We retain your information as reasonably necessary and proportionate to the purpose for which each category of information was collected and will be processed. Records, or portions thereof may be deleted when there is no longer a legal, compliance, or business purpose to retain your information. We retain all sensitive personal information for at least 3 years and can retain certain information for as long as 10 years, which may be longer depending on the circumstances. | |
Account log-in, financial account, debit card, or credit card number when provided with any required security or access code, password, or credentials allowing access to an account | |||
Precise geolocation | |||
Racial or ethnic origin, religious or philosophical beliefs, or union membership | |||
Biometric information for the purpose of unique identification |
We will not collect additional categories of personal information without providing you a new Notice at Collection disclosing those categories.
Clayton does not sell your personal information to third parties or share information with third parties for cross context behavioral advertising.
Privacy Policy
The purpose of this privacy policy is to provide you with a comprehensive description of our online and offline practices regarding the collection, use, disclosure, retention, sharing, and sale of personal information and of your rights regarding your personal information.
Your Right to Know
You have the right to request that we disclose what personal information we collect, use, disclose, sell, or share with third parties for cross-context behavioral advertising (e.g. targeted advertising). You have the right to request any of the following:
- the categories of personal information we have collected about you.
- the categories of sources from which the personal information is collected.
- the business or commercial purpose for collecting, selling, or sharing with third parties for cross context behavioral advertising (e.g. targeted advertising).
- the categories of third parties to whom we disclose personal information.
- the specific pieces of personal information we have collected about you.
You can do this through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.”
We collect personal information, which means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). The following table includes disclosures for the preceding 12 months of: categories of personal information we have collected about consumers, the categories we have disclosed for a business purpose, and categories of third parties with whom we shared the personal information during that period.
General Personal Information
Category | In the preceding 12 months this category was:CollectedDisclosed | Business or Commercial Purpose for Collection & Disclosure | Categories of third parties to whom the information was disclosed | |||
|---|---|---|---|---|---|---|
Identifiers |
|
| ||||
Personal Information Categories from Cal. Civ. Code § 1798.80(e) | ||||||
Characteristics of CA or Federal Protected Classifications | ||||||
Commercial Information | ||||||
Biometric Information | ||||||
Internet or Other Similar Network Activity | ||||||
Geolocation Data | ||||||
Sensory or Surveillance Data | ||||||
Profile Data | ||||||
Sensitive Personal Information
We do not use or disclose the below sensitive personal information for purposes beyond the minimum purposes specified under CCPA.
Category | In the preceding 12 months this category was:CollectedDisclosed | Business or Commercial Purpose for Collection & Disclosure | Categories of third parties to whom the information was disclosed | |||
|---|---|---|---|---|---|---|
Social Security Number, Driver's License, State Identification Card, or Passport Number |
|
| ||||
Account log-in, financial account, debit card, or credit card number when provided with any required security or access code, password, or credentials allowing access to an account | ||||||
Precise geolocation | ||||||
Racial or ethnic origin, religious or philosophical beliefs, or union membership | ||||||
Biometric information for the purpose of unique identification | ||||||
The categories identified as collected in the tables above were collected from the following categories of sources:
- Information from you that you directly provide to us.
- Information from you that you provide passively from your use of your sites and services.
- Information about you from third party sources: We collect this information from sources including consumer data resellers.
Selling to Third Parties or Sharing with Third Parties for Cross-Context Behavioral Advertising
We do not sell your personal information to third parties or share information with third parties for cross context behavioral advertising. We do not have actual knowledge that we sell or share the personal information of minors under 16 years of age.
Your Right to Request Correction of Inaccurate Personal Information
We do not sell your personal information to third parties or share information with third parties for cross context behavioral advertising. We do not have actual knowledge that we sell or share the personal information of minors under 16 years of age.
Your Right to Request Correction of Inaccurate Personal Information
You have the right to request correction of inaccurate personal information maintained by us. We may request documentation from you to determine the accuracy of the information maintained by us. If you provide us documentation either upon our request or through your own initiative, that documentation will only be used or maintained by us for the purpose of correcting your personal information and complying with our recordkeeping requirements under CCPA. We may deny your request if we have previously denied your same request to correct an alleged inaccuracy in the past six (6) months, unless you provide new or additional documentation that the information at issue is inaccurate.
As an alternative to correction, we may delete the inaccurate information if it does not negatively impact you or if you consent to this deletion. We reserve the right to deny this request if allowed under law, or if we determine that the contested information is more likely than not accurate, based on the totality of circumstances. You can submit a correction request through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.”
Your Right to Request Deletion of Your Personal Information
You have the right to request that we delete any of your personal information collected by us, subject to certain exceptions. You can do this through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.”
There may be scenarios where we deny your deletion request. If that occurs, we will provide you with an explanation as to why we could not delete all or some of your personal information.
Submitting a Verified Consumer Report
You have the right to submit verified consumer requests to know information, to correct information, or for deletion.
You have the right to submit verified consumer requests to know information, to correct information, or for deletion. The response to a request to know will provide all personal information collected and maintained about you since January 1, 2022, unless doing so proves impossible or would involve disproportionate effort. Please note that we are not required to provide personal information to you more than twice in a 12-month period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
You can submit requests using the following web form or by calling toll-free 877-353-6053. Your request will be verified using information you provide as described on the web form. If you call 877-353-6053 you will be asked to provide the same information requested on the web form for verification purposes.
If you submit a request that is not through one of these designated methods or is deficient in some manner unrelated to verification, we will either treat it as if it had been submitted in accordance with our designated methods or provide you with information on how to submit the request or remedy any deficiencies.
Once we receive your verifiable consumer request, we will confirm receipt of the request within 10 business days describing our verification process. We will respond to your request within 45 calendar days, if we are able to verify your identity.
If requests from you are manifestly unfounded or excessive in particular because of their repetitive character, we may either charge a reasonable fee or refuse to act on the request, notifying you of our reason for refusing to act. If we determine that the request warrants a fee, we will notify you of the reason for that determination and provide you with a cost estimate before completing your request.
Requests to Know or Delete for Child Under the Age of 13: We do not knowingly collect information of minors under the age of 13.
Using an Authorized Agent to Submit a Request
Only you, a person registered with the California Secretary of State, or a person you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. If you use an authorized agent, you may provide a power of attorney executed pursuant to California Probate Code sections 4000 to 4465. If a power of attorney that meets those provisions is not submitted, you will be required to verify your identity directly by submitting a verified consumer request according to the procedures in the section Submitting a Verified Consumer Request. If anyone purporting to be an authorized agent for a consumer contacts us, we will require proof that the authorized agent has been authorized to act on the consumer's behalf.
Opt-Out Preference Signals
Some website browsers have an “opt-out preference signal” feature that lets you tell other websites and businesses that you do not want to have your personal information sold or shared with third parties. We are not required under CCPA to process any opt-out preference signals because we do not sell personal information to third parties or share personal information with third parties for cross-contextual behavioral advertising.
Your Right to Non-Discrimination for the Exercise of a Privacy Right
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may still offer you certain financial incentives permitted by the CCPA such as discounts, rewards, premium features, loyalty accounts, or club card programs that can result in different prices, rates, or quality levels.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact for More Information
If you have any questions or comments about this notice, the ways in which Clayton collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 877-353-6053
Website: Request Form